Shipping policy

Thank you for shopping with soireya. Below you will find our complete shipping terms and delivery information to help you know exactly what to expect.

Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed or shipped on weekends or public holidays. During peak seasons, major sales, or promotional periods, processing times may be slightly extended. If there is a significant delay in processing your order, we will proactively notify you by email. Once your order has shipped, you will receive a shipment confirmation email containing your tracking details.

Shipping Time & Delivery Estimates

Shipping time refers to the time it takes for your order to travel from our fulfillment center to your delivery address.

Standard Shipping

Transit Time: 6–12 business days Total Estimated Delivery Time: 7–15 business days (including processing)

Expedited Shipping

Transit Time: 2–4 business days Total Estimated Delivery Time: 3–7 business days (including processing)

Please note that all delivery times are estimates only and may vary depending on your location, customs processing (for international orders), or unexpected carrier delays.

Shipping Rates

We currently ship to the United States, Canada, Australia, and select international destinations.

Standard Shipping

Orders $0.00 – $49.99: $8.00 shipping fee Orders $50.00 and above: Free Standard Shipping

Expedited Shipping

Flat rate: $15.00

Shipping fees are calculated automatically at checkout based on your order total and selected shipping method.

Shipment Confirmation & Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking numbers typically become active within 24 hours of shipment. If you have not received tracking information within 5 business days of your order confirmation, please contact us at mailto:service@soireya.com so we can assist you.

Shipping Delays

Delivery delays may occasionally occur due to factors outside our control, including:

  • High order volumes during peak periods
  • Carrier service disruptions
  • Severe weather conditions
  • Customs clearance processes (for international orders)

soireya is not responsible for delays caused by shipping carriers or customs authorities.

Damaged or Lost Packages

soireya is not liable for products that are damaged or lost during transit. If your package arrives damaged:

  1. Contact the shipping carrier immediately to file a claim.
  2. Retain all original packaging and the damaged items for inspection.

If you need additional assistance, you may also reach out to us at mailto:service@soireya.com, and we will do our best to support you throughout the process.