Privacy policy

soireya (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a thoughtfully curated shopping experience.

This Privacy Policy describes how we collect, use, disclose, and process your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the handling of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal Information” means information that identifies, relates to, or can reasonably be linked to you. It does not include anonymized or de-identified data that cannot reasonably be used to identify an individual.

Depending on how you interact with us, we may collect the following categories of personal information:

Contact Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Financial Information

  • Credit or debit card details
  • Payment confirmation details
  • Transaction records

Account Information

  • Username
  • Password
  • Preferences and account settings

Transaction Information

  • Products viewed
  • Items added to cart or wishlist
  • Purchases, returns, and exchanges
  • Order history

Communications

  • Messages sent to our customer support team
  • Reviews, feedback, or other communications you submit

Device & Usage Information

  • IP address
  • Browser type and version
  • Device identifiers
  • Interaction data with our Services
  • Cookies and similar tracking technologies

2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you (when you create an account, place an order, contact us, or otherwise interact with our Services)
  • Automatically through cookies, pixels, and similar technologies when you browse or use our website
  • From trusted service providers who assist us in operating our business
  • From business and marketing partners, where permitted by applicable law

3. How We Use Your Information

We use your personal information for the following purposes:

Provide and Improve Our Services

  • Process payments and fulfill orders
  • Manage customer accounts
  • Arrange shipping, returns, and exchanges
  • Personalize your shopping experience
  • Recommend products that may interest you

Marketing & Advertising

  • Send promotional emails and SMS messages (you may opt out at any time)
  • Display personalized advertisements based on your interests and browsing behavior

Security & Fraud Prevention

  • Verify accounts and authenticate users
  • Detect and prevent fraudulent transactions
  • Protect our Services, website, and users from security threats

Customer Support

  • Respond to inquiries and requests
  • Provide order updates and assistance

Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to lawful requests from authorities
  • Enforce our terms, policies, and agreements

4. How We Share Personal Information

We may share your personal information in the following circumstances:

  • With service providers who help us operate our business (including payment processors, shipping partners, IT support, and analytics providers)
  • With marketing and advertising partners, where permitted
  • With affiliates within our corporate group
  • In connection with a business transfer, such as a merger, acquisition, or sale of assets
  • When required by law, or when necessary to protect our rights, property, or safety, or that of our users

We do not knowingly sell the personal information of individuals under 16 years of age.

5. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

6. Children’s Privacy

Our Services are not directed to, and are not intended for use by, individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

7. Data Security & Retention

We implement reasonable technical and organizational security measures designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

8. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • Right to Access
  • Right to Delete
  • Right to Correct
  • Right to Data Portability
  • Right to Opt-Out of Targeted Advertising
  • Right to Withdraw Consent (where applicable)
  • Right to Restrict or Object to Processing (where applicable)

To exercise any of these rights, please contact us using the information provided below. We will not discriminate against you for exercising your privacy rights.

9. International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the one in which you reside. Where required by law, we rely on appropriate legal safeguards to protect personal information during such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: soireya Email: mailto:service@soireya.com Address: 1409 Northwest 85th Street Seattle, WA 98117 United States

For purposes of applicable data protection laws, soireya is the data controller of your personal information.